To clarify how tokens and subscriptions work:
Just like most AI platforms, an active subscription is required to use tokens. Tokens are a usage allowance tied to your subscription status, not a one-time purchase that works without an active plan.
How your subscription and tokens work
Your subscription may provide for example 2,000 tokens per month for $19 (Basic Plan).
Each billing cycle, new tokens are added to your account.
If you use all your tokens within the month, you’ll need to either:
Upgrade to a higher plan, or
Purchase a token boost pack.
Token rollover (important difference)
Unlike most platforms that reset or erase unused tokens every month, we allow unused tokens to roll over. This means:
Your tokens remain available as long as your subscription stays active.
You can use your accumulated tokens at any time—there’s no pressure to spend them monthly.
Why you’re seeing the renewal message
At that moment, your account is past due. This happens when a subscription payment fails or expires:
The platform temporarily locks usage
Tokens (including rolled-over tokens) cannot be used
Once payment is completed, full access is immediately restored, and your tokens remain intact
What you need to do
Complete the outstanding subscription payment
Your account will automatically unlock
All previously rolled-over tokens will be available again
If you need help with billing, upgrading your plan, or understanding token usage, feel free to reach out—we’re happy to help.