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Troubleshooting: Sibyl Image Generation Hang-Up Issue
Troubleshooting: Sibyl Image Generation Hang-Up Issue
Updated over a month ago

Issue Overview

Some users have reported experiencing image generation hang-ups while using Sibyl AI's text-to-image feature. This issue presents itself as follows:

Image does not generate after submission.
Message appears stating that the image will be available shortly, but no image is produced.
Repeated attempts to generate an image result in the same issue.

If you are experiencing this problem, follow the troubleshooting steps below to resolve it.

Step-by-Step Troubleshooting Guide

1. Check System Status

Before attempting any troubleshooting, verify whether the issue is related to system-wide performance or temporary downtime.

✔ Visit Sibyl AI’s official status page or check for announcements in the Discord server regarding system updates or maintenance.
✔ If maintenance is in progress, wait until service is restored and try again later.

2. Refresh and Restart

Log out and log back in to your Sibyl account to refresh your session.
Close and reopen your browser or app to reset any temporary glitches.
✔ If using a browser, clear cache and cookies, then retry the image generation.

3. Verify Your Subscription & Usage Limits

✔ Ensure that you have sufficient image generation credits based on your subscription plan.
✔ If you have exhausted your daily limit, you may need to wait for the refresh cycle or purchase additional Create Tokens.

4. Test with a Different Prompt

✔ Try using a simpler text prompt to see if the issue is related to complexity or unsupported content.
✔ If one prompt fails but another works, the issue may be prompt-specific, requiring rewording.

5. Check Network and Device Performance

✔ Ensure you have a stable internet connection. If necessary, restart your modem/router.
✔ Try generating an image on a different device to rule out local issues.

6. Contact Support

If none of the above steps resolve the issue, submit a support ticket with the following details:
Your Sibyl account username/email.
A screenshot or description of the issue.
The exact prompt used for image generation.
Any error messages received.

📩 Reply Here in this support ticket.

Sean

Sibyl Support Team

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