If you're experiencing issues with the Face Swap feature—such as error messages, missing photos, or slow image generation—these problems may be related to image size, format, or system performance. This guide will help you troubleshoot and resolve these issues effectively.
Common Face Swap Issues & Solutions
1. "No Photo Found" or Error Messages When Uploading Photos
This issue typically occurs due to incorrect image size, format, or unsupported file types.
✔ Solution:
Ensure your uploaded image is in JPG or PNG format.
Resize the image to a standard resolution (e.g., 512x512 or 1024x1024 pixels) to improve compatibility.
Avoid using low-quality, blurry, or extremely large images, as they may not process correctly.
If the issue persists, try clearing your browser cache and re-uploading the image.
2. Image Generation Delays (Taking Hours or a Full Day to Load)
AI-generated images should typically be processed within minutes, depending on server load and internet speed. If your images are taking hours or longer, it may be due to:
✔ Solution:
Refresh the page and try generating the image again.
Reduce the complexity of your prompt (simpler requests process faster).
If using a high-resolution setting, try selecting a lower resolution to speed up generation.
Ensure you have a stable internet connection and try a different browser or device.
If the delay continues, check Secret Energy’s Discord server or support page for any system status updates.
Additional Troubleshooting Steps
✔ Log out and log back in to refresh your session.
✔ Try a different browser (Chrome, Firefox, Edge, or Safari).
✔ Use Incognito Mode to prevent cached data from interfering.
✔ Restart your device to clear any temporary system issues.
Need Further Assistance?
If you've tried these solutions and are still experiencing issues, please submit a support request with:
A screenshot of the error message (if applicable).
Details about your device, browser, and internet connection.
The image size and format you are attempting to use.
📩 Reply Here inside Support.
Conclusion
Most Face Swap issues stem from incorrect image size, format, or system-related factors. By resizing your images, checking your internet connection, and refreshing your session, you can resolve most problems quickly. If delays persist, reach out to support for assistance.
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